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USER’S RESPONSIBILITY OF COGNIZANCE OF THIS AGREEMENT

This website is published and maintained by TRAVEL GOODTIMES, a commercial entity incorporated and existing in accordance with the laws of the Republic of India. This page sets forth the terms and conditions under which TRAVEL GOODTIMES provides the information on this Website, as well as the terms and conditions governing your use of this site. The Users availing services from TRAVEL GOODTIMES shall be a natural or legal person and deemed to have read, understood and expressly accepted the terms and conditions of the agreement, which alone shall govern the desired transaction or provision of such service by TRAVEL GOODTIMES for all purposes, and shall be binding on the user. All rights and liabilities of the User with respect to any services to be provided by TRAVEL GOODTIMES shall be restricted to the scope of this agreement. If you do not accept these terms and conditions, do not continue to use or access this site, or order any searches.

In addition to this agreement, there are certain terms of service (TOS) specific to the services rendered/products provided by TRAVEL GOODTIMES like the air tickets, holiday packages, etc. Such TOS will be provided/updated by TRAVEL GOODTIMES which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this agreement, the terms of this agreement shall prevail. The user shall be required to read and accept the relevant TOS for the service/ product availed by the user.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservation, Packages, etc). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the services provided with whom User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or other rules.

TRAVEL GOODTIMES’s Services are offered to the User conditionally on acceptance without modification of all the terms, conditions and notices contained in the agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the services by the User constitutes an acknowledgement and acceptance by the User of the Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail TRAVEL GOODTIMES’s Services.

In the event that any of the terms, conditions and notices contained herein conflict with the Additional Terms and guidelines contained within any other TRAVEL GOODTIMES Document, then these terms shall be applicable.

COPYRIGHT POLICY

TRAVEL GOODTIMES holds the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of TRAVEL GOODTIMES, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any “robot,” “spider” or other automatic devices, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of TRAVEL GOODTIMES. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or another medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited.

USER AGREEMENT

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way TRAVEL GOODTIMES uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by TRAVEL GOODTIMES anywhere in the world, in any medium, forever.

SITE AND ITS CONTENTS

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, TRAVEL GOODTIMES grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make a reservation in the name of a fictitious person(s). You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site. You agree that you shall not take any action that imposes a burden or load on our infrastructure that TRAVEL GOODTIMES deems in its sole discretion to be unreasonable or disproportionate to the benefits TRAVEL GOODTIMES obtains from your use of the site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offence or attempt to commit a criminal offence, or give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or program that may damage, detrimentally interfere with, surreptitiously intercept and/or expropriate any system, data or important information, (d) create any liability for us or cause us to lose (fully or partially) the services of our ISPs or other suppliers, or (e) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary rights, or any other harm resulting from your use of this site.

OWNERSHIP

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by TRAVEL GOODTIMES or otherwise. By displaying them on this Site, TRAVEL GOODTIMES is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you, to help you make the purchase decision on products and services offered by TRAVEL GOODTIMES. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

TRAVEL GOODTIMES RIGHTS

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by TRAVEL GOODTIMES, as non–confidential.

TRANSMITTED MATERIAL

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to TRAVEL GOODTIMES does not cause TRAVEL GOODTIMES to have any special responsibility to you.

The copyright in the contents of this website belongs to TRAVEL GOODTIMES. Accordingly, TRAVEL GOODTIMES reserves all rights. Copying of part or all the contents of this website without permission of TRAVEL GOODTIMES is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

PROMOTIONS / OFFERS / SCHEMES / CONTESTS

Please note that in case of special offers, promotions or schemes additional terms and conditions of these offers, promotions, schemes or contests will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions, schemes or contests in order to be eligible to avail benefits under such offers, promotions, schemes or contests. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion, scheme or contest you would not be entitled to receive the benefit under such offer, promotion, scheme or contest. The Promotions / Offers / Schemes / Contests can also be discounted at any time without giving any specific notice

BASIC TRAVEL QUOTA

As per the current guidelines of RBI, all residents holding Indian Passport are entitled to avail an amount not exceeding US$ 2, 50, 000 or its equivalent in one financial year for one or more private/leisure visits under the Basic Travel Quota (BTQ). However, the traveller cannot avail in excess of US $ 3,000 per visit, or its equivalent in cash, except as specified in the exceptions provided by the RBI guidelines. It is mandatory for you to avail the foreign exchange component of the tour cost from under your BTQ entitlement from an authorized dealer licensed to provide such services as per the guidelines issued by RBI from time to time. You shall pay the foreign exchange component of the total tour cost at the prevailing rate to the dealer along with signed BTQ form & A2 form. You can draw foreign exchange for your personal use on tour from the same authorized dealer from your balance BTQ entitlement. This is as per GOI rules & regulations. You may carry this partly in currency, partly in traveller cheques (TC) which are safer and easily encashed for a small service fee. They can also be replaced if they are stolen or lost if you record TC numbers and retain counterfoil subject to the rules applicable.

PAYMENT TERMS FOR FOREX COMPONENT

1) The Forex(‘FX’) payment is a part of BTQ of the passenger.
2) The immediate family/kin, e.g. father can pay for the children; the mother can pay for the children stands well. However, the person paying/cardholder should also be among the travellers.
3) If the husband, wife and two children are travelling together as a family, husband’s card is acceptable.
4) The cardholder cannot use his/her card for payment of another person’s tour package.
5) The card that is swiped for payment of the tour’s foreign exchange should be of the cardholder himself/herself.
6) For packages with FX (Foreign Exchange) component only, the initial deposit amount collected in INR for booking shall be adjusted towards the balance FX component at the time of final FX payment.
7) The ROE (Rate of Exchange) for the entire FX component of the tour shall be considered as per the prevailing ROE on the day final payment is being made.

INTRODUCTION

This Privacy (“Policy”) applies to the securing and processing of personal data by TRAVEL GOODTIMES in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by TRAVEL GOODTIMES through any of TRAVEL GOODTIMES’s interface channels including website and mobile site (collectively referred herein as “Sales Channels”).

For the purpose of Privacy Policy:
• References in this policy to “you” or “your” are references to ‘User’
• References to “we”, “us” or “our” are references to ‘TRAVEL GOODTIMES’
• References to “website” mean a reference to ‘website(s)’ and ‘mobile site(s)’

By accessing or using the website or any other sales channel, the User agrees with the term of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy please do not access or use our website or any other Sales Channels.

This privacy policy does not apply to any third-party website(s) and mobile site(s). Users are requested to take note that information and privacy practices of TRAVEL GOODTIMES’s business partners, advertisers, sponsors or other sites to which TRAVEL GOODTIMES provides hyperlink(s), may be different from this privacy policy, Hence, it is recommended that you review the privacy policy of any such third parties before you interact.

Your privacy is important to us and we recognise that the use and disclosure of personal data have important implications for us and for the users whose personal data we process.

PURPOSE OF THIS POLICY

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus, we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

DEFINING CONTROLLER OF PERSONAL DATA

A “Controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of TRAVEL GOODTIMES as the controller.
A processor is a natural or legal person, public authority, agency or another body which processes personal data on behalf of the Controller.
As the circumstances warrant TRAVEL GOODTIMES may be Controller or Processor of your personal data.

TYPE OF PERSONAL DATA WE COLLECT

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).
You may be asked for personal data anytime you are in contact with TRAVEL GOODTIMES directly or indirectly through a third party.

We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect, use, store and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us. These terms are used throughout this Notice:

“Contact Data”: including your residential address, work address, email address and telephone numbers;

“Identity Data”: including your first name, last name, username or similar identifier, title;

“Website User Data”: Usernames, Passwords and other security-related information used by you in relation to our services

“Transaction Data: Transactional history about your e-commerce activities, buying behaviour. Information pertaining any other traveller(s) for whom you made a booking through your registered TRAVEL GOODTIMES account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s). “Marketing and Communications Data”: including your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information and improve the quality of our marketing materials. Additional information about the personal data we process in connection with marketing is included with the marketing communications we send you;

“Public Domain or Third-Party Data”: Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

“Profile Data”: including information collected progressively when you visit our site including your referral website, pages you visit, the actions you take, patterns of page visits and information from forms you fill in;

“Technical Data”: includes information collected when you access our website, mobile site or mobile app your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using; and

“Usage Data”: information about how you use our Website.

“Any other Personal Data”: If you request TRAVEL GOODTIMES to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application. If you request TRAVEL GOODTIMES to provide foreign exchange (forex) related services then passport copies, A2 form, air tickets or travel authentication document to verify confirmed travel or any other documents required to process your Forex transaction

MODES OF COLLECTING PERSONAL DATA

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:

(a) Direct interaction:

1. When you make an enquiry or quotation request or make a reservation or purchase from our ‘Website’ or through our customer service team – by email(s), letter(s), fax, on the phone or in a physical store
2. When you register with us, subscribe to our newsletter, enter in lucky draws/competitions/surveys/feedback, send us queries or register for promotions
3. When you engage with us in any online or offline event, promotions, page hosted by us on a third-party platform or location
4. Through cookies on our Website

(b) Cookies and other technologies:

We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see cookie policy for further details of the information collected.

(c) Third parties or publicly available sources:

We receive Technical Data from analytics providers such as Google

GROUNDS FOR PROCESSING OF DATA

When you use our Website, we will use your personal data in the following circumstances:

a) “performance of a contract”: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;
b) “legal or regulatory obligation”: where we need to comply with a legal or regulatory obligation that we are subject to;
c) “legitimate interests”: where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest, to monitor how you are using our Website or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; and
d) “consent”: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

USE OF PERSONAL DATA

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

A. While you make a booking:

• We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

B. We may also use your Personal Information for several reasons including but not limited to:

  • keep you informed of the transaction status
  • send booking confirmations either via SMS or WhatsApp or any other messaging service
  • send any updates or changes to your booking(s)
  • allow our customer service to contact you, if necessary
  • confirm your reservations with respective service providers
  • customize the content of our website and mobile site
  • request for reviews of products or services or any other improvements
  • send verification message(s) or email(s)
  • validate/authenticate your account and to prevent any misuse or abuse
  • contact you on your birthday/anniversary to offer a special gift or offer.
  • send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
  • send information about products and services offered by TRAVEL GOODTIMES and its affiliates
  • send you payment reminders and/or travel vouchers
  • Newsletters to keep you updated on the travel sector. In the event that you don’t wish to receive such intimation, you may unsubscribe this facility in the email message you receive

C. We may share your personal data with third parties for reasons cited below but not limited to:

 Where it is necessary to process your booking, enquiry or participation.
 To fulfil the service offering and/or to make booking, reservation, blocking and any such activity initiated by the user.
 We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

D. We may use your personal information for Marketing Promotions, Research and other programs

 As a registered user, you will receive our latest product and service announcements, offers, promotions and event updates. If you wish to unsubscribe, you can choose to do so
 We may also use personal data to improve our product offering, develop and deliver products, services, content and advertising. -Personal data may also be used internally for research, analysis and auditing
 TRAVEL GOODTIMES may from time to time launch promotions to give its Users an opportunity to win great travel and travel-related prizes. During such activity, the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.
 TRAVEL GOODTIMES may launch travel referral or reward programs from time to time by way of which users would win travel-related rewards or other rewards. We may use your personal information to enrol you in the rewards program. Depending on the reward program, each time you win a reward, TRAVEL GOODTIMES may share your personal information with a third party that will be responsible for fulfilling the reward to you. You may, however, choose to opt out of such a reward program if you choose to do so. Here too while rewarding any user we at times may verify information of customers on a selective basis for various purposes such as fraud protection or any other purpose.

COLLECTION AND USE OF NON-PERSONAL DATA

Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregate, non-personal form with the third party to enhance customer experience, products offering or services.

COOKIES AND OTHER TECHNOLOGIES

We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy

LINKS

For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third-party sites. You should carefully review the privacy statements of any other sites you visit because those privacy statements will apply to your visit to such other sites.

WITH WHOM YOUR PERSONAL DATA IS SHARED:

Service Providers and suppliers:

Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with TRAVEL GOODTIMES you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that TRAVEL GOODTIMES does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service.

TRAVEL GOODTIMES does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

Third Party Vendors and Business Partners:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products/services, which will enable the customer to have better travel experience or to avail certain benefits specially made for TRAVEL GOODTIMES customers. Examples of such partners are entities offering savings/EMI on travel, co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similarly sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

TRAVEL GOODTIMES may share your Personal Information to the third party that TRAVEL GOODTIMES may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We may provide non-personal data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, TRAVEL GOODTIMES will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION

Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:

 any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;

 our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and

 Service-providers who provide information technology and system administration services to us.

INTERNATIONAL TRANSFER

Due to the multinational character of TRAVEL GOODTIMES, some of the affiliated companies and other recipients may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the law in your home country. TRAVEL GOODTIMES will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through the implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.

USER GENERATED CONTENT

TRAVEL GOODTIMES provides an option to its users to post their experiences by way of reviews, blog articles, ratings and general poll questions. The customers also have an option to give their feedback or ask questions w.r.t a service offered by TRAVEL GOODTIMES or post answers to questions raised by other users. TRAVEL GOODTIMES may also engage a third party to contact you and gather your feedback about your recent booking with TRAVEL GOODTIMES. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, SMS, WhatsApp or any other messaging service) for you to share your review(s). These reviews may be written (with or without images) or in video format. The reviews written or posted will be visible on TRAVEL GOODTIMES and may also be visible on other travel or travel related platforms. The User Generated Content that TRAVEL GOODTIMES collects may be of the following kinds:

 Articles for Website or Blog
 Review and Ratings
 Question and Answers
 Crowd Source Data Collection (poll questions).

Each User who posts review or ratings, Q & A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted

Each User shall be diligent and take due care to ensure that the views expressed by you on the social media platform or TRAVEL GOODTIMES website is not derogatory or oppose to law, public policy, morality, religion, caste, creed, colour, sex, race, culture, ethics, customs, traditions, decency, good conscience, third party intellectual property etc. By uploading pictures, views, images, contents, visuals, audios, experiences etc. on the social media platform or TRAVEL GOODTIMES website, you consent to TRAVEL GOODTIMES to use, reproduce, copy, upload pictures, views, look and feel, images, contents, visuals, audios, experiences etc. in any manner, as may deem fit by TRAVEL GOODTIMES, without any responsibility, liability, compensation or cost due to you or any third party, on the part of TRAVEL GOODTIMES. TRAVEL GOODTIMES hereby disclaims all or any disputes, responsibilities, liabilities, litigations, costs, expenses, compensations etc., arising with respect to or in connection with the use, reproduction, copying, uploading of pictures, views, look and feel, images, contents, visuals, audios, experiences etc. contributed, shared, expressed by you, or on your behalf and/or otherwise to any third party.

INFORMATION PROTECTION AND SECURITY

Considering the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, including:

 the pseudonymisation and encryption of personal data;
 the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
 the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and
 a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.

To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and the user should use it to protect the information transmission while transacting online.

We require any third parties processing your information to do the implement the same levels of protection with respect to your data.

While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy notice in effect at such time. If you use some social networking or another service which maintains your information, it is governed by their terms of use and privacy notice.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defence of legal claims.

We will retain your personal data in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for the trip you purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

CHANGES TO THE POLICY

This notice is effective as of January 31, 2019. We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent notice of the change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified notice.

YOUR RIGHTS

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.

Details of your rights under the General Data Protection Regulation (GDPR) are set out below:

• right to be informed about how personal data is used – you have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language;

• right to access personal data – you have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us;

• right to have inaccurate personal data rectified – you have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;

• right to have personal data erased in certain circumstances – you have a right to request that certain personal data held by us is erased. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data;

We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

TRAVEL GOODTIMES respects your privacy and is committed to safeguarding the security of your personal data. We respect your need to understand how information is being collected, used, disclosed, transferred and stored. Thus, we have developed below Cookie policy to familiarize you with our practices. We advise you to carefully read this policy together with our Website privacy policy.

1. Purpose
TRAVEL GOODTIMES uses cookies and other technologies to enhance your experience when you use our website. To that effect, we have developed the below cookie policy to familiarize you with our practices.

2. Scope
This policy is applicable to all individuals who visit our website and to all information collected by means of the cookies.

3. What is a Cookie?
Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser. They are generally used to make websites work, to keep track of your movements within the website, to remember your login details, and for similar activities. Cookies are sent to the originating website on a subsequent visit or to another website that recognizes the specific cookie. Most Web browsers automatically accept cookies. Cookies allow websites to recognize the device through which the website is accessed. Cookies can be used to store your preferences and past actions which can further be used to provide specific functionalities or options suited to your preferences, thus improving your website experience. Cookies cannot access any other information on your computer. Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control and delete how and whether cookies will be accepted by your browser. You can also edit your browser options to choose not to receive cookies in the future.

5. Types of cookies
There are different types of cookies, and they can be distinguished on the basis of their origin, function
and lifespan. Important characteristics of cookies include the following:

a. First party cookies are cookies that are stored by the website you are visiting, while third-party cookies are stored by a website other than the one you are visiting.
Please note that we do not control the collection or further use of your data by third parties.

b. Necessary cookies are necessary to allow the technical operation of a website (e.g., they enable you to move around on a website and to use its features).

c. Performance cookies collect data on the performance of a website such as the number of visitors, the time spent on the website and error messages.

d. Functionality cookies increase the usability of a website by remembering your choices (e.g. language, region, login, and so on).

e. Targeting/advertising cookies enable a website to send you personalized advertising.

f. Session cookies are temporary cookies that are erased once you close your browser while persistent or permanent cookies stay on your device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookie file.

6. Information collected and our purpose for using cookies and other technologies

In order to help us maintain and improve our service to you, TRAVEL GOODTIMES website, online services, applications, and advertisements may use ‘cookies’ to collect information related to your use of the website. Cookies may also be used to carry out transactions and disabling them may affect the functionality of this website.

a. TRAVEL GOODTIMES may use cookies or other technologies to record anonymous, non-personal information (not including your name, address email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness.

b. We may also collect non-personal information about your visit to our website, based on your browsing (click-stream) activities. This information may include but is not limited to the pages browsed and products and services viewed or booked. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the website and respective numbers of visitors to various pages and sections of the website and details of searches performed. We may also use this information to measure the usage of advertising banners, other clicks through from the website.

c. As is true of most we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the website, to learn about user behaviour on the website, and to gather demographic information about our user base as a whole. Travel Goodtimes may use this information in our marketing and advertising services.

d. In some of our email messages, we use a “click-through URL” linked to content on the Travel Goodtimes website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

e. Pixel tags enable us to send email messages in a format, customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

7. Analytics Tools
We use various analytics tools and third-party technologies including Google Analytics to collect and analyse cookies. We have a contractual relationship with these third-party analytics companies, who collect this information. They may combine this information with other information that they already have independently collected from other websites. Many of these companies collect and use information under their own privacy policies.

8. Controlling cookies
Most internet browsers are set to automatically accept cookies. Depending on your browser, you can set your browser to warn you before accepting cookies, or you can set it to refuse them. If you do not want to receive cookies, most browsers allow you to control cookies through their setting preferences. Disabling cookies may impact your experience on our website. If you use different devices to access our website, you will need to ensure that each browser of each device is set to your cookie preference.

9. Changes to the policy

This policy is effective as of 24th September’2018. We reserve the right to update or change this policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent policy of change on the website. You should check the policy periodically. Your continued use of the website after we post any modifications to the policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified policy.

BOOKING AMOUNT AND PAYMENT

BOOKING PERIOD AIRFARE, VISA FEES AND INSURANCE CHARGES LAND PORTION ADVANCE PAYMENT LAND PORTION BALANCE PAYMENT
90 days prior to departure date Charges as applicable to be paid at the time of booking

20%

20 days Prior to departure
60 days prior to departure date Charges as applicable to be paid at the time of booking

35%

20 days Prior to departure
45 days prior to departure date Charges as applicable to be paid at the time of booking.

60%

20 days Prior to departure
30 days prior to departure date Charges as applicable to be paid at the time of booking.

85%

20 days Prior to departure
15 days prior to departure date Charges as applicable to be paid at the time of booking

100%

CANCELLATION OF THE TOUR BY CLIENT:

As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Enterprise losing money depending upon the time of cancellation to the supplier. Therefore, any cancellation of tour/services booked by a tour participant will attract cancellation charges along with GST of 18%, as specified. If the Tour participant books a third-party product or service, the Terms and Conditions and Cancellation Policy of such third-party would be applicable in addition to our Terms and Conditions. Any cancellation of tour/services has to be in writing clearly stating the reasons for cancellation.
If circumstances make you cancel your tour, the cancellation must be intimated to us by email at [email protected]

If you wish to cancel your tour, you must intimate us as follows provided that such intimation should be in writing duly signed by each of the Clients seeking cancellation and given on a working day within working hours:

Similarly, if your Travel Agent cancels, it will be deemed and construed that all the clients and you agree with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches us as per the details listed above.

In case of cancellation the following cancellation shall apply:

WHEN CANCELLATION IS MADE CANCELLATION CHARGES  & LAND PORTION ADVANCE PAYMENT
AIR TICKET, INSURANCE & VISA FEES.

LAND PORTION

 

59 days prior to departure date Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges

 

100% of insurance charges

 

100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with administrative charges

 

15% plus GST of 18%

 

44 days prior to departure date Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges

 

100% of insurance charges

 

100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with administrative charges

 

25% plus GST of 18%

 

29 days prior to departure date Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges

 

100% of insurance charges

 

100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with administrative charges

 

50% plus GST of 18%

 

14 days prior to departure date Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges

 

100% of insurance charges

 

100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with administrative charges

 

100% plus GST of 18%

 

 

We reserve the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of us on the quantum of refund shall be final. Even for payments made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian Rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations without interest.
Refunds (if any) for amendments and/or cancellations will be made directly to Clients by us after deducting applicable GST. In case of refund in foreign currency component, the said refund shall be made in INR only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at least 60 days depending upon the refund policy of suppliers to process such refunds.
VISA fees are non-refundable under ALL circumstances, even if the same is rejected by the issuing authorities for reasons beyond our control.

In case we exercise our discretionary rights to alter, amend or cancel any Tour or tour advertised, the Client who has booked for such Tour can exercise the option:

  • To continue with the Tour as altered or amended; or
  • To accept any alternative Tour, which we may offer; or
  • To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding charges, POE charges and other overheads as applicable from case to case) in full and final settlement and we shall not be liable/responsible to pay the Client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by us as per these ‘Terms & Conditions’. The Client will not be entitled to make any grievance thereafter in respect of the same.

In the case of the Client travelling on an amended Tour, the legal relationship between the parties shall not change only by virtue of the amendment. The Client opting to continue with the tour arrangements as altered or amended shall pay additional charges if any levied by us.

RATE OF EXCHANGE APPLICABLE TO REFUNDS:

Please note that refunds of foreign exchange component of the tour cost will be based on our buying rate of that date. When we receive Indian Rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable and credit the proceeds in our bank account. When we refund the foreign exchange component to you in Indian Rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying rate and credit the same in Indian Rupees.

NO REFUND FOR UNUTILIZED SERVICES:

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.

As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).

  • If you fail to join the tour at the commencement of the tour or join later or leave before the culmination of the tour for any reasons whatsoever.
  • If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
  • If you terminate your participation in the tour due to your own fault, negligence or breach of these Terms.
  • In the case of multi-country package tour wherein, there may be a requirement for Visa of multiple jurisdictions, there will be no refund if Visa is rejected due to which you are unable to travel to that specific destination for which the Visa has been rejected or delayed.

INTERPRETATION:

As to the interpretation of the aforesaid terms and conditions, our decision shall be final and binding upon you. We reserve the right to change the Terms & Conditions at any time without any prior notice and without assigning any reasons thereof.